Clear procedures for after-sales requests
Our aim is to provide a reliable and efficient return service with clear steps from the initial request through to completion.
Initial review
Once a request is received, our team will begin the review process, which normally takes 1–3 working days.
Return requirements
Returned items should remain complete and in suitable condition for evaluation. Original packaging should be included where available.
Checking the returned item
Each product is examined carefully to ensure accurate handling of the request and a consistent review process.
Refund or alternative solution
Depending on the assessment result, a refund may be arranged or another suitable option may be offered.
Closing the request
A final confirmation will be sent after the process has been completed. Refund arrival times may depend on the customer’s payment provider.